Frequently ask question
Welcome to our Frequently Asked Questions section! Here, you'll find clear answers to the most common questions our customers ask. Whether you're curious about our services, policies, or need help with something specific, we've got you covered start exploring below!
What services does Linkers Engineering offer?.
Overview of our core engineering services.
We provide a wide range of services including Electrical, Electronics, Telecommunications Service-ICT, civil works, Optical Fiber networks and Security systems by transforming latest technological innovations into practical business solutions that meet the required professionalism suiting customers’ satisfaction in the industries..
Do you offer maintenance and support services?
Ongoing support and maintenance details
Yes, we offer both preventive and corrective maintenance services for all our electrical, telecom, and fiber optic systems.
Can you handle large-scale or government projects.
Our capabilities for large and government projects
Absolutely. Our team has the expertise and capacity to handle projects of all sizes—from small installations to large-scale industrial and government contracts.
What areas do you serve?
Regions and locations we operate in
We provide services across Tanzania regions..
Do you offer customized solutions?
Tailored services to meet your specific needs
Yes. We tailor our services to meet the specific needs and technical requirements of each client..
How can I request a quotation or consultation?
Get in touch for quotes or expert advice
You can fill out our contact form on the website or reach us directly via phone or email. We will get back to you promptly with more details.
How experienced is your team?
Expertise and experience behind our team
Our team consists of qualified engineers and technicians with several years of hands-on experience in the electrical, electronics, telecom, and fiber optic industries.8. What is an Integrated Management System (IMS)?An Integrated Management System (IMS) is a unified system that combines multiple standards and processes—such as quality, environmental, and health & safety management—into one framework for better efficiency, performance, and control
Are your services certified or compliant with standards?
Certifications and industry standards compliance
Yes, we operate under an Integrated Management System (IMS) that complies with international standards including ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Health & Safety).
Why does Linkers Engineering use an Integrated Management System?
Benefits of our Integrated Management System.
We use an IMS to ensure that all aspects of our operations meet the highest standards in quality, environmental responsibility, and occupational health & safety. It helps us streamline processes, reduce duplication, and consistently deliver reliable services to our clients.
Which ISO standards are included in your IMS?
ISO standards covered by our IMS
Our IMS includes the following internationally recognized ISO standards:
- ISO 9001 – Quality Management System
- ISO 14001 – Environmental Management System
- ISO 45001 – Occupational Health and Safety Management System
How does your IMS improve service quality?
Enhancing quality through our Integrated Management System
The IMS ensures that all our services follow strict quality control procedures. We monitor every stage of a project to meet client requirements and continuously improve our performance.
What are the benefits of working with a company that has an IMS?
Advantages of partnering with an IMS-certified company.
Working with a company that has an IMS ensures:
- Consistent quality service
- Better communication and documentation
- A safe and healthy work environment
- Environmentally responsible practices
- Compliance with international standards
How do you ensure safety on project sites through IMS?
Site safety through our IMS
Through ISO 45001, we implement risk assessments, provide safety training, and follow strict health and safety protocols. Our team uses appropriate protective equipment and ensures all activities are conducted in a safe manner.
Is your IMS certified by an external body?
External certification of our IMS
Yes, our Integrated Management System is audited and certified by an accredited third-party certification body, ensuring that we meet global ISO standards.
Can we request copies of your ISO certifications?
Accessing our ISO certification documents
Yes, we can provide copies of our valid ISO certificates upon request for verification or project documentation purposes.
Do your staff receive training on IMS procedures?
Staff training on IMS procedures
Yes, all staff members receive continuous training on IMS policies, procedures, and updates. This ensures consistent application across all departments and job sites.
How does IMS help in risk management during projects?
Managing project risks with IMS
Our IMS includes proactive risk identification, assessment, and control measures. This helps us prevent accidents, delays, and non-conformities, ensuring smooth project execution.
Does your IMS cover both field and office operations?
IMS coverage for field and office operations.
Yes, our IMS applies to all areas of our business—from office operations and planning to on-site installations and service delivery
How do you handle non-conformities or customer complaints under IMS?
Managing non-conformities and complaints with IMS
We have a clear process for identifying, reporting, and resolving non-conformities and complaints. All issues are logged, investigated, and followed up with corrective actions to prevent recurrence
What role does customer feedback play in your IMS?
Customer feedback’s role in our IMS.
Customer feedback is a key part of our continuous improvement process. We regularly collect feedback and use it to improve our services, procedures, and client experience